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Main Features
- 24/7 Telephone Support
- Email Support
- Four Named Callers
- BlackBerry Enterprise Server Support
- Software Releases
- BlackBerry Enterprise Server Advanced Administration Training
- Support for BlackBerry Connect™ and BlackBerry Built-In™ Technology
- Enhanced Technical Knowledge Center
Technical
Support Services (TSupport) is an annual subscription program providing
software maintenance and technical support services for your BlackBerry
Enterprise Solution.
Telephone Support
BlackBerry
Technical Support experts are available 24 hours a day, seven days a week.
Email Support
Some issues are better handled by email. You may find it easier to explain a certain problem in writing, or you may want to attach a screen shot. Whatever the reason, you can get support the way you choose, knowing your email message is treated with the same priority as a phone call.
Named Callers
Four Named callers are designated as the BlackBerry experts within your
organization who are assigned to escalate issues to BlackBerry
Technical Support. Named callers ensure your technical experts are the
ones who get the technical answers you need.
BlackBerry Enterprise Server Support
BlackBerry Enterprise Server software is an important element of the BlackBerry Enterprise Solution. It is designed to provide IT departments with simplified management and centralized control of wireless devices in a secure, scalable and flexible architecture. Support for any issues you may encounter with the BlackBerry Enterprise Server is a critical component to ensuring your solution continues to add value to your business.
Software Releases
Free BlackBerry Enterprise Server and support during the upgrade process. You've invested in the BlackBerry Enterprise Solution, and this program feature ensures your investment stays current by allowing you to take advantage of the most up-to-date software and functionality.
BlackBerry Enterprise Server Advanced Administration Training
Advanced administrator training is designed to help your team manage your BlackBerry Enterprise Solution deployment more efficiently and improve the experience of your BlackBerry device users. With a Tx2 subscription, you can take advantage of a reduced rate on a one-day open session held in major cities throughout North America several times each year.
Support for BlackBerry Connect™ and BlackBerry Built-In™ Technology
BlackBerry Connect and BlackBerry Built-In technology make it possible to integrate key BlackBerry functionality, including push email, with devices from other manufacturers. Now you can have access to the specialized support required to keep them running smoothly.
Enhanced Technical Knowledge Center
The Technical Knowledge Center is an online repository of BlackBerry support information, documentation and FAQs. The advanced search capabilities of the Technical Knowledge Center mean the answer you're looking for is often just a click away. It also gives you full access to software downloads, upgrades and service packs.
($749.00) With a one-year level Tx3 , you also get these additional services:
Call to inquiry
- Priority Queuing
- Non-Production Server Support
- BlackBerry Enterprise Server Migration Support
- User Alerts
- BlackBerry Enterprise Server Advanced Administration Training
- BlackBerry Application Development Support
- Code Signing for Controlled API's
Priority Queuing
When you need support and you don’t want to wait, priority queuing takes you to the front of the line.
Non-Production Server Support
The BlackBerry Enterprise Servers you use for application development or system backup are supported and protected at no additional cost to your organization.
BlackBerry Enterprise Server Migration Support
When you want to transition to a new messaging platform or version of BlackBerry Enterprise Server, make the process as seamless and unobtrusive as possible for your organization. Migration supports offers your users a 90-day transition period to cradle their devices when you need to migrate. You can use this service at no charge up to two times during the subscription year.
User Alerts
User alerts allow you to send critical messages via PIN-based messaging when standard email channels are cut off or temporarily shut down, ensuring your wireless users immediately know the status of the situation or special instructions you would like to provide to them.
BlackBerry Enterprise Server Advanced Administration Training
Advanced Administrator helps your IT team to manage your BlackBerry Enterprise Solution deployment more efficiently and improve the experience of your BlackBerry device users. With a Tx1 or Tx2 subscription, you can take advantage of a reduced rate on a one-day open session, while a Tx3 subscription entitles you to a free one-day open session. With a Tx4 or Tx5 subscription, you can take advantage of a free one-day on-site training session at your business location for up to 12 attendees. A second day of training is available at a reduced rate.
BlackBerry Application Development Incident Support
When you are developing new applications for your BlackBerry solution, you don’t have to do it alone. With a level Tx3 – Tx5 subscription, you can enlist the expert help of the RIM Application Development Team. As you perfect your custom applications, you can use your Development Support Incidents to troubleshoot any issues that arise.
Code Signing for Controlled APIs
When developing custom applications, you can use controlled BlackBerry application programming interfaces (API’s) as long as your applications meet certain identification, security and export control conditions. Upon request, RIM can issue you a set of digital keys for code signing at no charge. Your request will be processed within two business days, instead of the standard five-day process time for non-Technical Support Services customers. |
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