 RIM BlackBerry Technical Support
[TX3 TSUPPORT]
Maintain your BES
worry-free with RIM Technical TX3 support. RIM Technical Support
tackles the hardest problems with your BES. When you're in a crunch and
your BES is down you can count on RIM Technical Support to get you up
and running fast. With the purchase of this product, you'll receive 12
months of RIM BlackBerry Technical Support available to 5 callers from
your company 24 hours a day.
Features
- 12 month subscription
- 24/7 Support
- 5 Named Callers
- Telephone Support
- Email Support
- BlackBerry Enterprise Server Support
- Support for BlackBerryConnect
- Software Releases
- Enhanced Technical Knowledge Center
- Priority Queuing
- Non-Production Server Support
- BlackBerry Enterprise Server Migration Support
- User Alerts
* BlackBerry Enterprise Server Advanced Administration Training (1 Free Open Session)
- BlackBerry Application Development Support (10 free incidents)
- Code Signing for Controlled APIs
To sign up for RIM BlackBerry Technical Support add your total number of active BlackBerry
devices on your account under 'Per User Fee' then add the number of
BlackBerry servers you manage (usually 1) under 'Per Server Fee', select 'Add To Cart' and add the Annual Program Fee.
Within
a few hours of your purchase, you will receive a welcome package from
RIM by email. You will be provided with a TSUPPORT SUBSCRIBER NUMBER
that gives you direct access to RIM Technical Support. You will also be
asked to provided your SRP ID and NAMED CALLERS. Please consult with
your IT Administrator before purchasing this product.
RIM BlackBerry Technical Support is also available per incident by calling RIM Technical Support at
877-255-2377. Select option 2 then option 4 and have your credit card ready.
This product is restricted to U.S. customers only.
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