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RIM TSupport Tx1 - Blackberry Enterprise Server - technical support - 1 year
	Manufacturer: Research In Motion Our Price: $499.00 Stock Status: In Stock Product Code: SRV-00015-010

Description   Main Features Email Support Two named callers BlackBerry Enterprise Server Support Software Releases BlackBerry Enterprise Server Advanced Administration Training Support for BlackBerry Connect™ and BlackBerry Built-In™ Technology Enhanced Technical Knowledge Center Technical Support Services (TSupport) is an annual subscription program providing software maintenance and technical support services for your BlackBerry Enterprise Solution. Telephone Support BlackBerry Technical Support experts are available to address your support during normal business hours with Tx1. Tx2 customers can access these experts 24 hours a day, seven days a week. Email Support Some issues are better handled by email. You may find it easier to explain a certain problem in writing, or you may want to attach a screen shot. Whatever the reason, you can get support the way you choose, knowing your email message is treated with the same priority as a phone call. Named Callers Two Named callers are designated as the BlackBerry experts within your organization who are assigned to escalate issues to BlackBerry Technical Support. Named callers ensure your technical experts are the ones who get the technical answers you need. BlackBerry Enterprise Server Support BlackBerry Enterprise Server software is an important element of the BlackBerry Enterprise Solution. It is designed to provide IT departments with simplified management and centralized control of wireless devices in a secure, scalable and flexible architecture. Support for any issues you may encounter with the BlackBerry Enterprise Server is a critical component to ensuring your solution continues to add value to your business. Software Releases Free BlackBerry Enterprise Server and support during the upgrade process. You've invested in the BlackBerry Enterprise Solution, and this program feature ensures your investment stays current by allowing you to take advantage of the most up-to-date software and functionality. BlackBerry Enterprise Server Advanced Administration Training Advanced administrator training is designed to help your team manage your BlackBerry Enterprise Solution deployment more efficiently and improve the experience of your BlackBerry device users. With a Tx2 subscription, you can take advantage of a reduced rate on a one-day open session held in major cities throughout North America several times each year. Support for BlackBerry Connect™ and BlackBerry Built-In™ Technology BlackBerry Connect and BlackBerry Built-In technology make it possible to integrate key BlackBerry functionality, including push email, with devices from other manufacturers. Now you can have access to the specialized support required to keep them running smoothly. Enhanced Technical Knowledge Center The Technical Knowledge Center is an online repository of BlackBerry support information, documentation and FAQs. The advanced search capabilities of the Technical Knowledge Center mean the answer you're looking for is often just a click away. It also gives you full access to software downloads, upgrades and service packs.

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